About NexusPoint

• What does NexusPoint Technologies do?
  We act as your vendor-neutral technology advisory, helping you source, compare, and implement internet, voice, cloud, payment processing, and security solutions from over 400 providers.
• Are you an IT company or a managed service provider (MSP)?
  No—we’re a technology brokerage. That means we don’t replace your IT team but instead collaborate with them. Our role is to find you the best vendors, negotiate pricing, and simplify procurement.
• Who do you work with?
  We help SMBs, franchises, property managers, and enterprises nationwide. Whether you need internet for a single office or multi-site UCaaS and payment solutions, we can connect you with the right providers.

Services & Process

• What kinds of services can you help with?
  Business internet, UCaaS/VoIP, SD-WAN, payment processing, security cameras, cloud applications, and more.
• Do you provide technical support?
  We don’t run a help desk, but we connect you with providers that do. You’ll have direct vendor support plus us as your escalation partner if issues arise.
• How does the process work?
  

1. We start with a quick technology and expense audit.
2. We identify gaps, risks, and cost-savings opportunities.
3. We bring you curated vendor options, explain pros/cons, and help you decide.
4. We stay engaged through implementation and beyond.

• Do you install equipment?
  We don’t do hands-on cabling or installations ourselves, but we broker certified installers and ensure the work is done right.

Costs & Contracts

• How do you get paid?
  Vendors pay us directly when you choose one of their solutions—so our services are typically no additional cost to you.
• Are there long-term contracts?
  Contract terms vary by vendor, but solutions are typically on annual or multi-year agreements to secure better pricing and reliability. We’ll review the available options with you so there are no surprises.
• Will I pay more by going through you?
  No—you’ll usually pay less. Because of our relationships, we often secure special rates, promotions, or incentives not available if you go direct.

Why Work with a Broker?

• Why shouldn’t I just call the vendors directly?
  Vendors only show you their solutions. As a broker, we compare 400+ providers, saving you time and ensuring you don’t overpay.
• What if I already have a provider?
  We can audit your current bills to check for hidden fees, outdated plans, or better options. Many clients save money without changing vendors.
• Do you stay involved after the deal is done?
  Yes. If issues arise with billing, service quality, or escalations, you have us as your advocate.

Getting Started

• How fast can you help me?
  Simple projects like internet or VoIP quotes can be turned around in a day or two. More complex solutions may take longer, but we keep you updated every step.
• How do I start?
  We’ll begin with a quick discovery call to understand your business needs and goals. From there, we provide a free technology audit that maps out your current costs, gaps, and the vendor options available—so you have a clear path forward with no obligation.